I am not a techie at all so I probably shouldn't be posting in this forum. But I am frustrated and really worried about what is happening with an XPS 13 9360 purchased in 11/2016 -- not even three months old. It seemed to be working fine on Friday morning until it showed out of the blue an alert message that the system had to do a scan and repair and restart -- no indication of the problem. The scan and repair showed 100 percent completed but the restart failed, and the screen went blue. Nearly two hours on the phone with Dell technical support on Friday produced no result. Dell sent me a USB drive with Windows 10 Recovery Media, and after more than one hour on the phone today with Dell Technical Support, the re-installation of the operating system from the USB drive failed. Now they are sending me another USB drive to try again to re-install the operating system. After a 36-year career as a journalist with major print media, where I always had superb IT support, I recently went out on my own to write a book, and this has become a deep nightmare for me.
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