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Unable to image SSD/Dell XPS 15 9550

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Hi, I tried to backup (create an image) the factory installed OS that came with my Dell XPS 15 9550 (Windows 10 Home in a 500GB NVme PCIe SSD). I tried a USB boot drive of  both Acronis True Image and Macrium Reflect latest versions but neither is able to detect the internal SSD of the laptop. Any hint as to how to fix this? Thanks


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