Hello,I made out a system image and backup on external drives on the above machine. I then entered a thumb drive to create a recovery drive. While I was looking away a moment I noticed a blue screen with a note saying it had to restart the machine. The screen then went black and the keys no longer respond. I have a completely frozen machine. I resorted to taking out the thumb drive, pushing the off button and pulling out the power cord. The machine has been completely unresponsive to any attempt for input and sits there with a blank screen and backlit keyboard.
Any suggestions?