I just bought a laptop 3 months ago and it shipped with windows 8.1 Pro and It was advertised that I can do the upgrade when I get it. I told the Sales Rep I would want the windows 10 reinstall Media. He said to use the utility to make the media. I said OK.
Here is my problem I'm wanting to put a larger SSD Drive into the laptop and the recovery media will not work if the Hard drive is not the same. I will need factory install media for Windows 10 the laptop is still under warranty. Can dell send me the media for windows 10 to install.
Also why can't I post in other forums only the usa Customer Care Board.
thank you
Mitch