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dell xps 13 l251 trackpad not working

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I gave this laptop to my dad.  The trackpad stopped working.  I reinstalled Windows (Windows 10), and it started working.   I went into the settings, and the "Cypress Trackpad", was not there, but it said it needed to restart.  So I restarted, now the trackpad is not working.  They "Cypress Trackpad" is now listed as an option, and it's showing as "on".  Any ideas.


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