I am extremely frustrated with the issue my computer has developed ever since I upgraded to Windows 10. I have a Dell Inspiron 7537 and any time I try to close my laptop lid, thus activating the sleep mode, the monitor turns off but the computer does not fully go into sleep mode. I can still hear the fan running and my light-up keyboard remains lit. In addition, if leave it with the lid closed for a long time, upon attempting to wake the computer, I find that it is overheating and won't wake up. I have to hold down the power button and force shutdown. Because of this issue I resorted to powering down the laptop, however, I experienced similar problems. When I click the Windows key and elect the Power - Shut down feature, I get the same problems as described above.
I have tried everything to resolve this issue. I have updated all my drivers, including video, bios, chipset, etc. I have uninstalled Intel Rapid Storage Technology Driver. I have tried changing all the power options to high performance, then balanced performance, etc. I have contacted Dell support who have run all sorts of scans but no resolution. I have contacted Microsoft Answer Desk several times and they have been completely useless. Very quickly you can determine that they don't know what they are doing. One agent suggested that I simply create a new account. When that didn't fix the issue she disconnected the remote connection.
Can someone please help? Any suggestions? Even if it's to tell me that it is an issue that currently doesn't have a solution but will eventually. I feel like I'm going nuts Googling solutions that never work.