Dell XPS 12 9Q33
OS: Windows 10 Pro, 64 bit
Reinstalled the whole operation system (win8.1) rencently and update to Win10. Then found out I cant do gesture on my touchpad like i used to. Thought maybe because of the driver. So i download the touchpad driver file 'Input_Driver_GGWTC_WN32_19.0.9.4_A00.EXE' from Dell website to update the driver. However, It says 'the update installer operation is unsuccessful' at the end.
Please help! Or are there any other ways i can get the gesture function back? Thanks!!
the following is the installation log:
[09/06/15 23:21:28] Update Package Execution Started
[09/06/15 23:21:28] Original command line: "D:\My Downloads\Input_Driver_GGWTC_WN32_19.0.9.4_A00.EXE"
[09/06/15 23:21:28] DUP Framework EXE Version: 3.4.1.76
[09/06/15 23:21:28] DUP Release: GGWTCA00
[09/06/15 23:21:28] Initializing framework...
[09/06/15 23:21:29] logo.png
[09/06/15 23:21:32] User Command: attended
[09/06/15 23:21:32] DUP Capabilities Value: 39845887 (0x25FFFFF)
[09/06/15 23:21:32] DUP Vendor Software Version: 19.0.9.4
[09/06/15 23:21:32] Local System/Model Compatible with this Package? Yes
[09/06/15 23:21:33] Local System OS Version: 10.0.0.0
[09/06/15 23:21:33] OS Compatible with this Package? Yes
[09/06/15 23:21:33] Local System OS Language: EN
[09/06/15 23:21:33] Language Compatible with this Package? Yes
[09/06/15 23:21:33] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\INPUT_~1.4_A\miniunz.exe
[09/06/15 23:21:33] Extraction-arguments: -x D:\Robert Zhao\My Downloads\Input_Driver_GGWTC_WN32_19.0.9.4_A00.EXE -o -d C:\PROGRA~3\dell\drivers\INPUT_~1.4_A
[09/06/15 23:21:33] Extraction-GetExitCode: 1
[09/06/15 23:21:33] Identified Behavior : attended
[09/06/15 23:21:33] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_GGWTC_WN32_19.0.9.4_A00\DUP1A07.tmp
[09/06/15 23:21:33] Translated Command Line : Synaptics_v19_0_9_4__C__x64__Win7_Win8_Win81_Win10__Signed__DellWPF_RMIHID.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_GGWTC_WN32_19.0.9.4_A00\DUP1A07.tmp"
[09/06/15 23:21:33] Path : C:\ProgramData\dell\drivers\Input_Driver_GGWTC_WN32_19.0.9.4_A00
[09/06/15 23:21:33] Identified Behavior : attended
[09/06/15 23:21:33] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[09/06/15 23:21:33] (DupAPI::ExecutePayload): *** An unexpected error occured executing Synaptics_v19_0_9_4__C__x64__Win7_Win8_Win81_Win10__Signed__DellWPF_RMIHID.exe
[09/06/15 23:21:33] logo.png
[09/06/15 23:21:33] Name of Exit Code: ERROR
[09/06/15 23:21:33] Exit Code set to: 1 (0x1)
[09/06/15 23:21:33] Result: FAILURE
[09/06/15 23:23:53] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_GGWTC_WN32_19.0.9.4_A00.txt
[09/06/15 23:24:20] logo.png
[09/06/15 23:24:20] Name of Exit Code: ERROR
[09/06/15 23:24:20] Execution terminated at date-time 09/06/15 23:24:20