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Cannot upgrade to Windows 10 from Inspiron 3847 running 8.1. No icon.

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I do not have the icon for the upgrade to W 10 on my Inspiron 3847 with W 8.1 I tried going to the MS site but I entered the product ID from the system and got invalid key. I don't have a CD/DVD or whatever from Dell of W 8.1. I bought the product directly from Dell, so I expect Windows to be genuine. What should I do? I'm retired so I don't have any IT personnel around to help me. Thanks from Montreal.


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