I have a new Inspiron 5758, about 2 months old, and want to upgrade to Windows 10 64 bit from Windows 7 64 bit.
Now the upgrade itself works fine, the only issue I have is the touchpad driver.
Under Windows 7, once you install the Dell Synaptics driver v 18.1.48.1, you have an extra page on the mouse properties page where you can set some useful options to do with the touchpad like disabling touch in the button area which I really need to do.
When I either upgrade Windows 10 or clean install Windows 10 I cannot get the v18.1.48.1 driver installed, if you manually run the installer it says it has worked but has not. If you manually try to install the driver from Device Manager you get a warning about the hardware not being compatible and if you continue the laptop needs a reboot and then the touchpad doesn't work so you have to rollback the driver.
I'm not sure if this is a touchpad driver issue or something else, is it an SMBus driver issue? Should the touchpad show as being attached to the PS/2 port or should it be running as an HID device? In device manager with no Synaptics driver loaded all I have showing is a PS/2 mouse device, no touch pad.
The drivers download section for this laptop is a mess, with many different drivers available depending on the O/S chosen with no real consistency. You have to download bits from Windows 8.1 64 bit and other bits from Windows 7 64 bit and 32 bit in order to get a full set of drivers which can't be right. There is no listed touchpad driver for Windows 8.1 64 bit or Windows 7 64 bit, the only one listed is under Windows 7 32 bit. I had hoped that the 3rd August release of the touchpad driver would fix this but it is only a January driver from Synaptics, so quite old.
Has anyone else managed to install the touchpad driver successfully in Windows 10? I know there was a problem with Synaptics touchpads and Windows 10 when Windows Update initially pushed out a faulty update of Synaptics v19 drivers that didn't work properly.
I'm really pulling my hair out with this one, I desperately need to swap from my old work laptop to my new one but until I get the touchpad sorted out I really can't.
Any help greatly appreciated.