Approximately 50-75% of the time I try to completely shut down my laptop (Dell Inspiron 15 7537), it will fail to completely shut down. The screen will turn off and the computer will be completely unresponsive to input on the keyboard/trackpad, but the backlight on the keys will remain on and I can hear the fan running inside the laptop. The laptop will remain warm to the touch for hours if left in this state. The only way to complete the shutdown process at this point is to hold down the power button for 5 seconds until the laptop fully shuts down.
This was not an issue in Windows 8/8.1, but only started happening after I upgraded to Windows 10. This has led to some frustrating situations where I walked away from the laptop thinking it was shut down, only to come back later to find out that the battery was completely drained. How do I solve this? Thanks.