Hi
I bought a Dell 15R 5520 new from Dell Australia in November 2012. It has a 3rd gen Core i7 processor, it’s been upgraded to 8gb of RAM and thus should be able to run Windows 10.
However, when I click the Windows upgrade option all I ever get is “We’re validating Windows 10 for your PC. While upgrades have started for most PCs, we’re continuously working with our partners to ensure that even more PCs work well with Windows 10. Microsoft recommends that you upgrade only after you get your upgrade notification.”
After waiting patiently for the green light I decided to check the Dell website to find out what the holdup was, and received the impression that:
- Only a limited number of Dell models have been approved for Windows 10, and mine is not on the list (although the 5521 is).
- If your machine’s not on the list you dip out, Dell does not intend releasing Windows 10 drivers for them.
- By following some convoluted procedure you can install Windows 10 but if you do you may encounter serious problems such as losing your audio or screen brightness control.
I call on someone from Dell to confirm whether or not these impressions are correct.
If they are, I find it incredible that Dell does not provide Windows 10 support for such a recent model and I believe customers are entitled to take appropriate action against the company.
If my information is not correct, would Dell please advise when we might be able to upgrade to Windows 10?
Thank you
Dr Ewan Hoozami