If you are expecting Dell to provide you with solution it's going to be a very long wait. I attempted to U/G close to 15 times. All my calls to Dell were greeted by one of 2 answers. This is not covered by your warranty (the machine is 3 months old) or its not our problem call Microsoft.
Dell should be ashamed of the level of customer service they provide. If your lucky enough to find a tech who understands English, that's half the battle. They work off scripts and really have no clue as to what they are doing.
Dell managed to lose a long time big volume customer (me) over this issue.
STOP OUTSOURCING TECH SUPPORT!!!
I doubt the moderator will allow this post but I needed to vent. De