Win 10 update went very smoothly on 29 July but I noticed last weekend that I was unable to access Settings. Microsoft Support technician tried everything but was unable to rectify the problem and advised me to go back to my old operating system. However, I was unsuccessful with System Restore and also trying to downgrade to Windows 8.1 by using Windows.old. Can't use the Win 10 option in Settings obviously. Can't use the Win 8.1 Recovery disc supplied by Dell when I purchased the laptop or the Dell Factory Image Restore. The only option I can see now is to use my old Win 7 Home Premium disc to reformat my C:\ drive and install Win 7 and then try to use the Dell Recovery disc to reinstall Win 8.1. Will this method work and if not, what would you advise?
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