I recently purchased a Dell Inspiron 13-7352 from Best Buy and I am having some issues with the computer out of the box. I was under a heavy debate with myself on whether to make a switch to Apple with this recent purchase. My main decision for this purchase was based purely on the availability of upgrades to the system. I was really looking for a system with a solid state drive, but I decided that it shouldn't be too hard to upgrade the system with a solid state drive. Before making my purchase I verified that the system would be upgradable with a solid state drive (research on Crucial.com). Along with the purchase of the laptop, I bought a PNY 128GB solid state drive.
Since purchasing the laptop I have been unable to install the solid state drive as I am unable to create a recovery in order to install the operating system on the new drive. When I attempt to create a USB recovery I receive the error "We can't create the recovery drive: A problem occured while creating the recovery drive". There is no other information or code along with this error. I am using a flash drive with at least 16GB of storage. I have tried to use a different flash drive and have tried using a different USB port. I have tried creating the recovery in a clean boot environment (disabling starup items, disabling all non-microsoft services, and restarting the system). I have also recovered the system from the recovery partition and retried all previous troubleshooting. I have also searched the Dell and Windows technical support pages and while I have found that other users are experiencing the same problem, there is no solution posted (answers.microsoft.com/.../be343c15-b2bf-4c62-ad10-e6b79dc29be9 ; commweb-ps3.us.dell.com/.../19646511). I am not sure if this is related, but I did find an error in Event Viewer stating "Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object. Details: AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol. System Error: Access is denied."
I also came accross an issue as I was attempting to submit an email to Dell support on this issue where my wireless adapter became disabled. When I went into the Network Adapter Settings I was unable to enable the wireless apapter. If I rebooted the system, it seemed to resolve the issue for a short time. I then uninstalled the McAfee that was pre-installed on the system and this did not resolve the issue either.
I would really like to get this issue resolved as soon as possible as I have purchased this laptop for work and would like to be able to use it as intended. Yes, I understand that the computer is technically working properly except for the recovery drive tool. However, I don't want to have to install and configure the laptop multiple times before I get to use it. I do really like this laptop and would hate to have to take it back to purchase an Apple.