I own a Inspiron 15 3000 series laptop. I recently upgraded to Windows 10. Previously, I created backups and factory restore partitions using a 1TB external USB hard drive. After upgrading to Windows 10 I cannot create factory backups. After differing periods of time in the backup process, sometimes before preparing the disc, sometimes after, the backup will display an error and stop.
I have not tried to create normal backups yet.
I have formatted the drive even though it previously held my backups fine, but this has not changed the issue.
If it helps, after I receive the error, Dell Backup and Restore no longer detects the USB drive until I close Dell Backup and Restore. The computer system otherwise can still see the drive normally.
The exact message is "An error occurred while creating the Factory Recovery Media."
My software version is 1.9.0.22 and the program says it is the latest version as of time of posting.