Brand new laptop, I just received and tried to create a recovery USB drive. I run "create recovery drive' wizard and got "a problem occurred while creating the recovery drive" error. I could create a recovery drive when I unchecked "Back up system files to the recovery drive"
I googled the issue and found that it might be related to missing or corrupted install.wim file. did I get bad laptop?? Tried Dell tech support but couldn't get any support....