Hi all,
I have a XPS 15 9550 with Windows 10, and lately I noticed that this Dell SupportAssist Remediation would automatically start running at night and when it does it takes about half of the computer memory.
I decided (perhaps mistakenly) to uninstall it but when I do, the progress bar of the uninstaller window would get stuck at around 60% for hours and this PostOnce program (which I assume is the uninstaller) would take up to 90% of memory. I have attempted this several times but each time I have to kill the program because it is taking way too long.
I am wondering if it is safe to kill the uninstallation, and if there are other ways to uninstall Dell SupportAssist Remediation? Any help would be much appreciated.
Here is a screenshot of the uninstaller window when it got stuck:
And here is the log file generated upon killing the uninstaller process:
[38DC:1134][2017-11-28T13:14:38]i001: Burn v3.10.3.3007, Windows v10.0 (Build 16299: Service Pack 0), path: C:\ProgramData\Package Cache\{80642b68-d76d-4777-a9dc-4ca30647e8a8}\DellSupportAssistRemediationServiceInstaller.exe
[38DC:1134][2017-11-28T13:14:38]i000: Initializing string variable 'FI' to value 'NOFI'
[38DC:1134][2017-11-28T13:14:38]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{80642b68-d76d-4777-a9dc-4ca30647e8a8}\DellSupportAssistRemediationServiceInstaller.exe" -burn.filehandle.attached=592 -burn.filehandle.self=604 /uninstall'
[38DC:1134][2017-11-28T13:14:38]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\yifan\AppData\Local\Temp\Dell_SupportAssist_Remediation_20171128131438.log'
[38DC:1134][2017-11-28T13:14:39]i000: Setting string variable 'WixBundleManufacturer' to value 'Dell Inc.'
[38DC:4018][2017-11-28T13:14:39]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[38DC:4018][2017-11-28T13:14:39]i000: Setting version variable 'WixBundleFileVersion' to value '3.1.2.3837'
[38DC:1134][2017-11-28T13:14:39]i100: Detect begin, 2 packages
[38DC:1134][2017-11-28T13:14:39]i101: Detected package: vc140, state: Absent, cached: None
[38DC:1134][2017-11-28T13:14:39]i101: Detected package: MBAgentFI, state: Present, cached: Complete
[38DC:1134][2017-11-28T13:14:39]i199: Detect complete, result: 0x0
[38DC:1134][2017-11-28T13:14:41]i200: Plan begin, 2 packages, action: Uninstall
[38DC:1134][2017-11-28T13:14:41]i000: Setting string variable 'WixBundleRollbackLog_MBAgentFI' to value 'C:\Users\yifan\AppData\Local\Temp\Dell_SupportAssist_Remediation_20171128131438_000_MBAgentFI_rollback.log'
[38DC:1134][2017-11-28T13:14:41]i000: Setting string variable 'WixBundleLog_MBAgentFI' to value 'C:\Users\yifan\AppData\Local\Temp\Dell_SupportAssist_Remediation_20171128131438_000_MBAgentFI.log'
[38DC:1134][2017-11-28T13:14:41]w321: Skipping dependency registration on package with no dependency providers: vc140
[38DC:1134][2017-11-28T13:14:41]i201: Planned package: MBAgentFI, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[38DC:1134][2017-11-28T13:14:41]i201: Planned package: vc140, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[38DC:1134][2017-11-28T13:14:41]i299: Plan complete, result: 0x0
[38DC:1134][2017-11-28T13:14:41]i300: Apply begin
[38DC:1134][2017-11-28T13:14:41]i010: Launching elevated engine process.
[38DC:1134][2017-11-28T13:14:41]i011: Launched elevated engine process.
[38DC:1134][2017-11-28T13:14:42]i012: Connected to elevated engine.
[3A60:0780][2017-11-28T13:14:42]i358: Pausing automatic updates.
[3A60:0780][2017-11-28T13:14:42]i359: Paused automatic updates.
[3A60:0780][2017-11-28T13:14:42]i360: Creating a system restore point.
[3A60:0780][2017-11-28T13:14:42]i361: Created a system restore point.
[3A60:0780][2017-11-28T13:14:42]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{80642b68-d76d-4777-a9dc-4ca30647e8a8}, resume: Active, restart initiated: No, disable resume: No
[3A60:0780][2017-11-28T13:14:42]i326: Removed dependency: {80642b68-d76d-4777-a9dc-4ca30647e8a8} on package provider: {4164FBBB-3428-4EFE-863F-30CAC3ADE51A}, package MBAgentFI
[3A60:0780][2017-11-28T13:14:42]i329: Removed package dependency provider: {4164FBBB-3428-4EFE-863F-30CAC3ADE51A}, package: MBAgentFI
[3A60:0780][2017-11-28T13:14:42]i301: Applying execute package: MBAgentFI, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" FIINSTALLAGENT="NOFI"'
[3A60:0780][2017-11-28T13:59:58]e000: Error 0x80070642: Failed to uninstall MSI package.
[3A60:0780][2017-11-28T13:59:58]e000: Error 0x80070642: Failed to execute MSI package.
[38DC:1134][2017-11-28T13:59:58]e000: Error 0x80070642: Failed to configure per-machine MSI package.
[38DC:1134][2017-11-28T13:59:58]i319: Applied execute package: MBAgentFI, result: 0x80070642, restart: None
[38DC:1134][2017-11-28T13:59:58]e000: Error 0x80070642: Failed to execute MSI package.
[3A60:0780][2017-11-28T13:59:58]i318: Skipped rollback of package: MBAgentFI, action: Install, already: Present
[38DC:1134][2017-11-28T13:59:58]i319: Applied rollback package: MBAgentFI, result: 0x0, restart: None
[3A60:0780][2017-11-28T13:59:58]i323: Registering package dependency provider: {4164FBBB-3428-4EFE-863F-30CAC3ADE51A}, version: 3.1.2.3837, package: MBAgentFI
[3A60:0780][2017-11-28T13:59:58]i325: Registering dependency: {80642b68-d76d-4777-a9dc-4ca30647e8a8} on package provider: {4164FBBB-3428-4EFE-863F-30CAC3ADE51A}, package: MBAgentFI
[3A60:0780][2017-11-28T13:59:58]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{80642b68-d76d-4777-a9dc-4ca30647e8a8}, resume: ARP, restart: None, disable resume: No
[3A60:0780][2017-11-28T13:59:58]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{80642b68-d76d-4777-a9dc-4ca30647e8a8}, resume: ARP, restart initiated: No, disable resume: No
[38DC:1134][2017-11-28T13:59:58]i399: Apply complete, result: 0x80070642, restart: None, ba requested restart: No