I have a dell inspiron 15 7559. Windows 10 OS.
I been trying to use my printer HP Envy 4520. I can confirm the printer works because the printer prints with other computers and is easily detected via usb connection.
I tried uninstalling Microsoft office and reinstalling, I tried restarting printer spool service (and it was by default automatic startup), I tried removing the printer and reinstalling the drivers from the official website.
I tried connecting via usb, bluetooth and direct. Perhaps I might've done something wrong.
I've been able to print with this laptop with the same printer in the past.
In the end, whether I use notepad or Microsoft Word or any program to print, the laptop does not detect the HP 4520. If I click add/find printer, the message "Active Domain Directory Services is not available" pops up.
Sorry if I posted to the wrong forum, I am new to this. Thank you in advance.