I'm trying to help my daughter who is away at college with her XPS 13 laptop purchased June 2017. It's running Windows 10 Home. She took it out and opened it up after class and a blue screen with BitLocker looking for the recovery key was present. From what I've read, bitlocker isn't available on the home version, only pro and enterprise. She can't enter the recovery key since it was never turned on, even if it was available. I told her it will probably need to be reformatted since it's looking for something that is not available.
Has anyone seen this before? Any recommendations? She's taking it in to the tech center later today.
I forgot to add that when she goes to her Microsoft account and looks at her devices is shows Windows 10 home AND BitLocker ON, although it was never activated. The "Get BitLocker recovery keys" link brings her to her Onedrive account. She says she doesn't see the recovery key anywhere on her OneDrive account.
Thanks,
George