I have been facing issues when my Dell Inspiron 13 (7000 Series) laptop wakes up from hibernation. After unlocking the login screen the laptop screen shows all the applications left open, as well as the Start Menu which is opened. However, nothing in the Windows taskbar, Windows searchbar and Windows Start Menu works and they are effectively frozen. The mouse and other application are still working but their view is obstructed by the open Start Menu. As Security Options, Task Manager and Command Prompt are very difficult to open in such a case in almost all instances I had to force shutdown the laptop.
I have traced the issue via Event Viewer and have discovered logs which indicate Dell Backup & Recovery as the source of the fault. Below is the logs for the last instance of the crash, a total of 8 crashes occurred in the past 30 days:
Log Name: Application
Source: Application Error
Date: 8/9/2017 6:58:24 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: Explorer.EXE, version: 10.0.15063.447, time stamp: 0x951324bb
Faulting module name: DBRShellExtension.dll_unloaded, version: 1.8.0.9, time stamp: 0x559bed87
Exception code: 0xc0000005
Fault offset: 0x0000000000047353
Faulting process id: 0x1810
Faulting application start time: 0x01d32779f82c43af
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: DBRShellExtension.dll
Report Id: 8ec030d8-791a-4d42-b48a-2816d9e71265
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-09-08T10:58:24.553906300Z" />
<EventRecordID>27682</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>10.0.15063.447</Data>
<Data>951324bb</Data>
<Data>DBRShellExtension.dll_unloaded</Data>
<Data>1.8.0.9</Data>
<Data>559bed87</Data>
<Data>c0000005</Data>
<Data>0000000000047353</Data>
<Data>1810</Data>
<Data>01d32779f82c43af</Data>
<Data>C:\WINDOWS\Explorer.EXE</Data>
<Data>DBRShellExtension.dll</Data>
<Data>8ec030d8-791a-4d42-b48a-2816d9e71265</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event> |
Does anyone at Dell have any advice on how to resolve this issue, or as a last resort is there a safe way to completely remove Dell Backup and Recovery and all its components?