Windows was loaded when I purchased laptop, but I bought second hand, so wanted to do a restore to factory setting. I have the Windows 10 set up disk that came with the laptop, so I firgured I shouldn’t have any issues. But unfortunately it was unable to restore and now it won’t even load Windows. I ran a thorough diagnostic and nothing fail. Can’t reboot from disk for some reason , thinking the disk is scratched. Can Dell send out a replacement CD? Checked BIOS and set all back to default, but with the Rebooting Loop, can only press F2 and F12, nothing else works. Help....
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