i had this problem before but it used to be with sleep problems also but now its only shutdown not working although i did
1- remove all the drivers for video cards AMD and Intel and installing them in the order of dell drivers as been told and still not working
2- remove Intel Rapid Storage driver and still the problem exist
now i went and downloaded the drivers again but the video drivers are not working the Intel drivers say that my laptop doesn't meet the minimum requirements and when i installed the AMD it made problems with my AMD and my Intel driver i dont understand how could that be
im really getting sick and tired of this i wasted a lot of time on this and the problem is old problem not new and yet dell useless as always never put a permanent solution for this
i also contacted Dell and they say they dont support outside US
can anyone help me with this please ?