Hi,
Apologies if this is posted in the wrong place as I'm new to this and couldn't find any help online or on Dell's website.
I received a laptop for Christmas just gone, and due to upgrading to a Mac, I'm giving this to my sister. I started a factory reset on the laptop a few days ago. During the reset, it encountered a problem and had to restart, since this day the laptop hasn't been booting past the Dell logo, and will bring up Dell's Support Assist.
The SA seems to freeze with a time of 2min 2sec when trying to test eMMC. It will then beep and state that no problems were found. After restarting it will start the whole process again.
I've contacted Dell to see about the warantee but they have told me it has run out even though it was only purchased just before Christmas 2016.
Can anyone shed some light on the issue and a possible resolution?