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Dell Shop App We're sorry for the inconvenience but nothing was found"

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Dell Shop App is malfunctioning, when it opens there is a box that is supposed to show my system,

but instead I get the dots in a circle, and a message box that says "we're sorry for the inconvenience but nothing was found . try another option. I downloaded the program from dell that identifies my system and the settings button shows this but the message box pops up repeatedly

I uninstalled dell shop, and reinstalled but still same issue.

Anybody have any ideas as to why the app which previously worked , now does not, and what to do about it?


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