Environment: Both computes running Windows10 with Remote Assistance enabled for both.
Error Message: A Remote Assistance connection could not be established.
When I drive to my friend's condo and we are both connected to her Wi-Fi there are no problems viewing her desktop screen using Remote Assistance. So essentially we are on the same network.
But if I try this from home or the Starbucks near where she lives, it doesn't work. (I am referring to accepting her request via email where she gives me the password to connect to her computer.)
I am running Norton Security with Backup. So my first thought was FIREWALL settings. But after I went into Settings (for Norton Security) and disabled Smart Firewall, it did not help.
Any ideas what other settings I could check?
TIA.
