Hi; Im not a computer person, I was hoping to have someone help me retrace my sons steps using maybe and event log or something.
He said that he was working on his collage paper when the windows 10 update prompt came up.
which caused his computer to crash losing the research paper for his class.
that being said, not turning in the paper beign 25% of his grade has caused him to fail said class.
I am desperately trying to prove to the college that he has computer issues, as this was an online class and it needed to be transmitted electronically as they are not giving any leniency as he rewrote that paper (needed a few days to do so) and they won't accept it as late.
We have an Inspiron 15 3542 windows 7 home premium
I saw under setup source servicing: Package update KB3150513 failed to be changed to the Staged state. Status 0c800f0816
I believe this is about the time he was writing the paper.
I tried to go into word to find unsaved documents but nothing was there.
I don't know if there is a way to track log in for Word 2013
If anyone can please help me.
Thank you.