I just finished a two-day marathon that started with McAfee Techmaster and migrated to Microsoft Support. 8 1/2 hours on Sunday, 2 hours today. The latest Windows 10 Update apparently had some problems, resulting in the disabling of the Start icon, Cortana, Notifications Icon and more. McAfee could not figure it out apparently, and the first online, chat Microsoft IT support person totally failed after nearly four hours of effort. Another couple of hours on the phone with another Microsoft IT expert looked like a success until I encountered another glitch this morning with my Outlook Contacts being missing and some kind of restore function returning them but then I could not sign back into the computer. So, the last person I spoke with resolved that problem, and the laptop seems to be operating normally.
My question is whether or not Dell Support personnel are trained and have access to Microsoft command codes, etc. to remedy Windows 10 problems? If not, I am beginning to think that a person needs multiple support contracts to handle all the various problems encountered by PCs and Windows Operating Systems - as opposed to Apple.
If I am correct, I would need the following tech support contracts:
Microsoft for Windows 10; Dell for Dell-specific problems; McAfee for security-related problems, and maybe someone else to deal with "all the rest"?
If someone could clarify this issue, it would be appreciated. I paid for a four-year support contract with Dell, and I am beginning to wonder if it takes care of much of anything.
Thank you for your patience.