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issues with reinstalling Win for clean install

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I talked to MS tech person the other day and they told me since my computer cane with Win they will not a clean install of win on my computer. They said I can use USB or disk to install my system. 

I am using the USB at this point. I have a 2012 computer


I am trying to get it into repair, mode or Bios mode, Is there any tutorial  about can anyone help 
with either info or a link that tell me what to enter to get back up on Win 7

Thank you in advance

Dwight HoganCamp
Troy NH 03465


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