The industry tells you to upgrade. Better security. Better performance. So I install Windows 10 on my Dell then go to the website for driver upgrades. I find that Dell are not supporting my machine!
Windows 10 has now corrupted my computer. After a brief over-the-phone diagnosis Dell say I need a new motherboard. They will exchange my motherboard for a reconditioned one plus £413!!!!
So after re-flashing the bios, they'll exchange my motherboard with yours and take £413 from each of us!!!!
Dell should have sent an email to all existing customers informing/warning them that they would not be supporting Windows 10. [I get enough promo emails from them trying to sell me stuff.]
Dell needs to take responsibility for its negligence. Just as would the manufacturer of a dangerous car, or the maker of the tumble dryers that were prone to burst into flames, Dell should do a recall and repair their defective machines.
But they won't. When I put that to their customer service manager today, he wise-cracked me with "Dell didn't tell you to upgrade to Windows 10."
My XPS One 2710 is less than 3 years old. Not supporting it is just lazy. Not warning me that they were not going to supported is negligent. Swapping customers motherboards after just a software reconfiguration while making over £800 per pop, is extortionate.
Dell are not the cheapest. I bought Dell because I thought they were a name I could trust. But as scams go, this one is up there with the best.
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New Motherboard for Windows 10
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