Six months ago, I installed Windows 10 from an update. My computer had been using the 8.1 operating system. For some reason, everything went haywire a couple of weeks ago, and I went to recovery and reset the computer to default factory settings. It took quite a while for this to complete.
However, after I did this, I had several updates that had to be completed, and I did this. Then the Windows 10 update logo appeared on the bottom of my screen, and I tried to update to Windows 10 from 8.1.
I am unable to do this now. I get an error message that "We couldn't update the system reserved partitions."
When I contacted Windows Support, they said that sometimes after updating to Windows 10 and then refreshing, the next update wouldn't work well.
What can I do to get Windows 10 back on my computer. I am so used to it, and I really like it. I am old and cannot do really difficult tasks, but I can do some.
Thanks. for your help.
pwberne